Guest Services Team Member (Full-Time)

US-GA-Rome
1 month ago
# of Openings
1
Category
Front Desk
Type
Full-Time

Overview

Hi-Res_Lockup_2

 

 

Scope of Position:  This position will look after the needs of each guest upon arrival, throughout their stay, and during the checkout process.  The Guest Services Team Member 1 should display a knowledgeable and professional manner to provide the best retreat experience possible for each guest.   

 

Reports to: Assistant Coordinator, Guest Services

 

Responsibilities

  • Perform activities required for providing services to the guests of the retreat, including but not limited to greeting guests in the parking lot, assisting with baggage, guest check in/checkouts, room key distribution, guest information in Maestro, retail cash register, reports/programming, and restocking guest literature.
  • Lead Guest Services department when the guest count is less than 40 guests.
  • Participate in an ongoing training program to demonstrate proficiency with the Maestro Property Management System (PMS) that will ensure consistent front desk service.
  • Review daily room occupancy and rate totals, cross checks batch registration with system check-ins and submitting daily deposits.
  • Record revenue totals for cash, checks, and credit card transactions and closing the POS daily.
  • Generate automated accounting reports and processing for the night audit.
  • Enter and cross check the dining reservations for accuracy
  • Monitor and clean as needed the Grand Chalet to meet standards
  • Clean, monitor, and stock the drink station
  • Stock Linens and Supplies at Front Desk and in retail for the following day
  • Provide other services as defined by Guest Services Leadership.

Qualifications

  • High School diploma or equivalent
  • 1 to 3 years’ experience in customer service, hospitality or a related field
  • Experience in dealing with guests in a non-intrusive, supportive, and grace-based manner.
  • Excellent interpersonal and communication skills
  • Valid Driver’s License required.
  • Committed to being present at appropriate times to work - 40/45 hours weekly, all shifts all days
  • Proficiency in Microsoft Office Products and/or knowledge of a property management system (Maestro)
  • Ability to lift and/or carry objects weighing up to 25 lbs.
  • Exhibit the following competencies: dependability, team player, job knowledge, initiative, problem solving
  • Commitment to WinShape Foundation purpose and Core Values.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed