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Guest Services Team Member (Overnight)

Guest Services Team Member (Overnight)

# of Openings 
Job Locations 
Posted Date 
Front Desk

More information about this job





Scope of Position:  This position will look after the needs of each guest upon arrival, throughout their stay, and during the checkout process.  The Guest Services Team Member 1 should display a knowledgeable and professional manner to provide the best retreat experience possible for each guest.   


Reports to: Assistant Coordinator, Guest Services



  • Perform activities required for providing services to the guests of the retreat, including but not limited to greeting guests in the parking lot, assisting with baggage, guest check in/checkouts, room key distribution, guest information in Maestro, retail cash register, reports/programming, and restocking guest literature.
  • Lead Guest Services department when the guest count is less than 40 guests.
  • Participate in an ongoing training program to demonstrate proficiency with the Maestro Property Management System (PMS) that will ensure consistent front desk service.
  • Review daily room occupancy and rate totals, cross checks batch registration with system check-ins and submitting daily deposits.
  • Record revenue totals for cash, checks, and credit card transactions and closing the POS daily.
  • Generate automated accounting reports and processing for the night audit.
  • Enter and cross check the dining reservations for accuracy
  • Monitor and clean as needed the Grand Chalet to meet standards
  • Clean, monitor, and stock the drink station
  • Stock Linens and Supplies at Front Desk and in retail for the following day
  • Provide other services as defined by Guest Services Leadership.


  • High School diploma or equivalent
  • 1 to 3 years’ experience in customer service, hospitality or a related field
  • Experience in dealing with guests in a non-intrusive, supportive, and grace-based manner.
  • Excellent interpersonal and communication skills
  • Valid Driver’s License required.
  • Committed to being present at appropriate times to work - 40/45 hours weekly, all shifts all days
  • Proficiency in Microsoft Office Products and/or knowledge of a property management system (Maestro)
  • Ability to lift and/or carry objects weighing up to 25 lbs.
  • Exhibit the following competencies: dependability, team player, job knowledge, initiative, problem solving
  • Commitment to WinShape Foundation purpose and Core Values.