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Human Services Professional

Human Services Professional

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Scope of Position:

The Human Services Professional (HSP) manages the case of each child in their assigned homes, serves as an initial point of contact for serious child-related issues and liaises with the state and juvenile court system, as well as with private placement custody holders. WinShape Homes HSPs serve as a resource to House Parents to ensure state compliance and advocate for child welfare best practices.


Reports to:       

HSP Supervisor, WinShape Homes


  • Manage Cases of Children
    • Review every aspect of child's well-being each month and document it for state records
    • Review documentation from all providers to ensure child's needs are being met
    • Develop a comprehensive plan for services offered to each child that is used to track progress
    • Evaluate child’s personal safety given any changes in mood, behavior, suicidal ideation, executive functioning, etc.
    • Identify appropriate interventions and alternative placements if necessary
    • Correspond with collateral contacts (doctors, therapists, DFCS workers, schools, health insurance providers BCBS/Medicaid, social security office, vital records)
    • Work alongside house parents and the children's custody holders/biological families to work to give children permanency  
  • Onboarding new children into the home
    • Gather information on each child from referral source (family members, DFCS case manager, etc.)
    • Review intake information and determine fit with the particular home and parents
    • Write assessment plan and initial service plan
    • Ensure child has correct assessments within 30 days of placement
  • Act as a liaison between program and the juvenile court system
    • Testify in court
    • Meet custody holders
    • Strategize with legal counsel
    • Coordinate with child advocates
    • Keep track of the court calendar for each child
    • Participate in panel reviews
    • Maintain copies of court orders in child's record
  • Be on call to respond to mental health crises or serious incidents
    • Travel to home as needed to fully assess specific child’s needs when issues arise
    • Communicate to HSP supervisor as soon as practical of all incidents.
  • Support the Home and House Parents
    • Comprehensive knowledge of WSH Operations Manual to ensure parents are in compliance
    • Ensure practices align with child welfare best practice and each state's rules and regulations
    • Be in homes a minimum of twice a month
    • Be an advocate and sounding board, accessible to parents
    • Respond to parent needs and provide them with resources to resolve situations that arise in the home
    • Maintain personnel files and training of all house parents and relief parents
  • Licensing
    • Ensure all of the licensing requirements have been met for that year (fire, health, safety, automobile inspections, etc.)
    • Conduct an audit of each home’s entire record (child files, personnel files, facility records)
    • Participate in an impromptu site visit from a Licensing Consultant from the Office of Residential Childcare
    • Prepare a corrective action plan if any citations are written
    • Manage the relationship with the state Licensing Consultants
  • Continue to develop as a professional
    • Act in a professional manner with knowledge in multiple aspects of child care (legal, clinical, child development, mental health) 
    • Obtain appropriate training and continuing education
    • Assist the Training Coordinator in executing the houseparent trainings and retreats
    • Attend and participate in HSP meetings and all WinShape Homes trainings
    • Attend ONE conference, Fall Rally, and other WinShape Foundation events
  • Represent and promote WinShape Foundation and Homes at all times in day-to-day activities
    • Exemplify WinShape Foundations core values
      • People – Care for people
      • Results – Seek meaningful results
      • Excellence – Meet the highest standards
      • Safety – Provide safe environments
      • Stewardship – Manage resources wisely
    • Behave in a professional manner at all times
    • Reflects Christ through excellence in attitude and service
  • Performs other duties and tasks as assigned by the Senior Director of WinShape Homes and HSP Supervisor



  • Member and regular attendee of a local evangelical church
  • Gospel testimony
  • Commitment to prayer and Bible study
  • Servant leadership as modeled by Jesus Christ


  •  Bachelor’s degree in social work, psychology, education counseling or related field; Master’s degree preferred
  • Minimum of two years’ experience in the field of social work


  • Demonstrates effective interpersonal skills including the ability to relate well to adults, children, and government officials
  • Exemplifies a servant heart and attitude
  • Demonstrates ability to deal with difficult situations effectively
  • Involves domestic travel to assigned foster homes, retreats, court hearings, and meetings
  • Holds regular office hours when not traveling
  • Expects flexibility to respond to urgent situations in the evenings and on weekends when necessary
  • Supports with WinShape Homes’ Mission and Values
  • Physically able to lift young children and their belongings
  • Holds a valid driver license and 2 or less moving violations


The Fair Labor Standards Act:  Exempt Status