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Temporary Customer Care Specialist

Temporary Customer Care Specialist

# of Openings 
1
Job Locations 
US-GA-Atlanta
Posted Date 
1/22/2018
Category 
Administrative/Clerical
Type 
Temporary

More information about this job

Overview

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Job Posting for Customer Care Specialist
Temporary position based in Atlanta, Georgia

 

 

Scope of Position:
To provide customer support and general office administration to ensure a second- mile service experience for our customers.

 

Responsibilities

In conjunction with the Customer Care team, this position will administer registration for all overnight campers, manage communications to current and future customers, maintain filing and recording systems and provide administrative support.

 

  • Specialize in providing outstanding care to all customers
  • Administer registration for all overnight campers
  • Provide administrative support and office management, including phone/office coverage as well as general correspondence with staff, campers and families
  • Knowledgeable regarding all aspects of WinShape Camps, including both overnight and day camps
  • Maintains campers accounts by updating account information
  • Professionally and efficiently gather customer information, access and fulfill customer needs, provide customer education when applicable and document interactions via contact tracking

Qualifications

  • Demonstrates outstanding interpersonal and communication skills, including telephone, email, correspondence, and face -to-face communication
  • Intermediate level of proficiency in Microsoft Word, Excel and Outlook
  • Maintain regular office hours in the WinShape Camps office located in Atlanta at the Chick-fil-A Support Center from Mid-January - July 
  • Being a Customer Care Team representative on Chick-fil-A Family Friday Fun Day during Summer
  • Demonstrates ability to create solutions to complex problems
  • Pleasant, patient and friendly attitude - serving with joy
  • An evangelical believer actively involved in a church and living out his/her faith on a daily basis; agrees with the Camp's Statement of Faith and supports the vision, values and philosophy of the Camp