• Director, Guest Experience

    Job Locations US-GA-Rome
    Posted Date 2 months ago(2 months ago)
    # of Openings
    Guest Experience
  • Overview




    With grace-based hospitality at the forefront of its mission, WinShape Foundation has created a role that will be dedicated to cultivating and overseeing the guest experience. The Director of Guest Experience will lead and impact the entire guest experience through the innovative delivery of sales, event planning, food and guest services. The director must demonstrate both Christ-centered servant leadership and a desire to love people through the ministry of hospitality. Paired with responsibilities specific to guest experience, the ability to adapt to the expectations of all six WinShape Foundation ministries will be critical to the success of this leadership role. This individual will be able and eager to lead, inspire and motivate team members to glorify God by creating experiences that transform lives.


    Reports to: President, WinShape Foundation



    • Cast a vision for hospitality and experience creation at the WinShape Foundation and provide an unwavering focus on delivering the transformational experience for the guest served
    • Lead, mentor, and develop a 100+ person Guest Experience team
    • Offer exceptional guest service to all WinShape Retreat guests by providing a transformative space to relax, recharge and regroup
    • Maintain positive relationships with members of the WinShape Leadership Team and community partners
    • Oversee the operations of a 100-room Retreat facility, including food services, lodging and sales
    • Develop and steward the annual budget (~$6 million) for the Guest Experience ministry
    • Promote a culture of service, unity, and teamwork among all departments in Guest Experience
    • Lead the innovative development and implementation of strategic plans for sales, event planning, and guest and food services


    • Bachelor’s Degree or equivalent experience in the hospitality industry, preferably hotel or restaurant management
    • At least 10 years of management experience in leading, coaching and developing people
    • Proficiency with computer software systems
    • Ability to communicate with clarity and simplicity
    • Strong time management, organization and prioritization skills
    • Ability to travel on a limited basis
    • Must be willing and able to work evenings and weekends as business needs require
    • Commitment to WinShape Foundation’s core values: People, Results, Excellence, Safety and Stewardship


    FLSA Status:  Regular Full-Time, Exempt


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