• Customer Care Team Specialist

    Job Locations US-GA-Atlanta
    Posted Date 1 month ago(1 month ago)
    # of Openings
    1
    Category
    Camp Ministry
    Type
    Full-Time
  • Overview

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    Scope of Position:  To provide customer support and general office administration to ensure a second-mile service experience for our customers.

    Responsibilities

    In conjunction with the Customer Care team, this position will administer registration for all overnight campers, manage communications to current and future customers, maintain filing and recording systems, provide administrative support and assist with the IT development of the registration systems.

    • Specialize in providing outstanding care to all customers
    • Administer registration for all overnight campers and process all scholarships.
    • Provide administrative support and office managements, including general correspondence/communications with staff, campers, and families
    • Knowledgeable with all aspects of WinShape Camps, overnight and day camps.
    • Maintains campers’ accounts by updating account information
    • Professionally and efficiently gather customer information, access and fulfill Customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
    • Assist with the IT development of all registration systems utilized by parents and family members

    Qualifications

    • Demonstrates outstanding interpersonal and communication skills, including telephone, email, correspondence, and face-to-face communication
    • Intermediate level of proficiency in Microsoft Word, Excel and Outlook
    • Maintain regular office hours (8:30am to 5pm) in the WinShape Camps office in Atlanta.
    • Demonstrates ability to problem-solve and implement solutions in an efficient, excellent, and time-sensitive manner
    • Pleasant, patient, empathetic, and friendly attitude – serving with joy
    • An evangelical believer actively involved in a church and living out his/her faith on a daily basis; agrees with the Camp’s Statement of Faith and supports the vision, values and philosophy of the Camp.

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