Scope of Position: The Reservations Specialist is responsible for the guest room reservation process for groups and individuals at WinShape Retreat. This position oversees the operations of the reservations office, training new reservations staff, interacting with retail budget, verifying guest information prior to arrival, and helps the Reservations team be the first interaction that guests and clients have when making an inquiry to the WinShape Foundation. This position provides the first step in ensuring an atmosphere of hospitality, 2nd mile service, and emotional connection for all guests of the WinShape Foundation.
Reports to: Assistant Manager, Front Office & Reservations
FLSA Status: Regular Full-Time, Non-Exempt