Associate, Guest Services - Overnight Shift

Job Locations US-GA-Rome
Posted Date 2 months ago(11/16/2021 8:55 AM)
# of Openings
Guest Services





Scope of Position:  The Associate, Guest Services will look after the needs of each guest upon arrival, throughout their stay, and during the checkout process.  This position is expected to display a knowledgeable and professional manner to provide the best retreat experience possible for each guest.    


Reports to: ManagerFront Desk 


  • Perform activities required for providing services to the guests of the retreat, including but not limited to greeting guests in the parking lot, assisting with baggage, guest check in/checkouts, room key distribution, guest information in PMS, retail cash register, reports/programming, and restocking guest literature and other Chalet amenities. 
  • Participate in an ongoing training program to demonstrate proficiency with the PMS and other systems that will ensure consistent front desk service. 
  • Review daily room occupancy and rate totals, cross checks batch registration with system check-ins and submitting daily deposits. 
  • Record revenue totals for cash, checks, and credit card transactions and closing the POS daily. 
  • Generate automated accounting reports and processing for the night audit. 
  • Monitor and clean as needed the Grand Chalet to meet standards 
  • Clean, monitor, and stock the drink station 
  • Stock Linens and Supplies at Front Desk and in retail as needed 
  • Provide other services as defined by Guest Services Leadership 


  • High School diploma or equivalent 
  • 1 to 3 years’ experience in customer service, hospitality or a related field 
  • Experience in dealing with guests in a non-intrusive, supportive, and grace-based manner. 
  • Excellent interpersonal and communication skills 
  • Valid Driver’s License and acceptable driving record  
  • Committed to being present at appropriate times to work - 40/45 hours weekly, all shifts all days 
  • Proficiency in Microsoft Office Products and/or knowledge of a property management system (Maestro) 
  • Ability to lift and/or carry objects weighing up to 25 lbs. 
  • Exhibit the following competencies: dependability, team player, job knowledge, initiative, problem solving 
  • Commitment to WinShape Foundation purpose and Core Values 


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